FAQ

'Bin' day is a Tuesday at Holborough Lakes and full details can be found at the TMBC website Waste and recycling – Tonbridge and Malling Borough Council (tmbc.gov.uk) You can also order new bins, find out what goes in each bin and search on your postcode to get the latest schedule - handy when you can't remember if collection is Black or Green bins!!

There are a number of visitor bays around Holborough Lakes, the attached document is a plan provided to us by RMG indicating all available visitor parking.

Berkeley Homes refers to our community in "phases" this is so that they can work on different areas of our community during its building phase. The community is now complete, but there are still some references to this in the minutes and communications from RMG and Berkeley Homes. Phase 1 This includes the right side of Manley Boulevard as you look at Providence House, Lambe Close, Crossfield Walk, Booth close up to the right hand side of Poynder Drive Pond. Phase 2 This includes the houses on the right hand side of Poynder Drive, up to Alisander Close and beyond, stopping at the large play park. It also includes the blue block of flats on Poynder Drive, on the left hand side, up to the turning of Hambrook Road and the houses adjacent to the small toddler park and the interior car park. Phase 3 This is the area which includes Providence House, The Estate Managers Office, the Village Hall, Higham Close and it's interior car park, it follows round from Higham up to Manley Boulevard and crosses Poynder Drive - imagine an odd shaped circle! Phase 4 This is the area on the left side of Poynder Drive opposite the large play park, the interior car park of 157 Poynder Drive, the pathway around to Manley Boulevard, Wickham Road and Hambrook Road. Phase 5 This is the area at Ashfield Close, Lake View Court, Primrose Close leading to the perimeter of Holborough Lakes where it meets the bus lane at the very top of Manley Boulevard near the cemetary. Phase 6,7 and 11 This is the area along the lake perimeter, which includes the flats at Walters Close, the left hand side of Amisse Drive which leads to Matthews Close, Deans Close, Ballard Road, Wingate Close, Steadman Close, Byrne Road, Barrow Hill Close, Twelve Acres Phase 8,9 and 10 This is one of the largest areas, encompassing the properties opposite Higham Avenue and all the way down to the Holborough Lakes Primary School, Pollyfield Close, Amisse Drive, Matthews Close, Macowan Avenue, along the lake and up to the lower trim trail. Phase 12 & 13 This is the area on the green incorporating Elder Wood, Whitby Close, along Manley Boulevard and including the houses on the left side of Hambrook Close up to the toddler park and Berry Drive. Phase 14 This area encompasses the flats on the left hand side of Manley Boulevard if you face Providence House, Edwards Close and the small landscaped area that borders the Service Station.

The Village Hall can be hired by Residents for events etc. Please contact John Shaw, Estate Manager, for further information and availability. Email: john.shaw@rmg.london

The village hall is booked on an hourly basis at £12.50 ph

The village hall comprises a small kitchenette, toilet which is suitable for disabled users and a large carpeted function room. All hirers are responsible for cleaning up after their event and ensuring all heaters are turned off at the end of their session.

It is cleaned by the contracted cleaning company employed by RMG, if you have any concerns they should be directed to John Shaw at RMG. Following all bookings, it is expected that the hirer should clean after, hoover the floors, remove all rubbish and leave the kitchen and sink area clean and tidy for the next booking.

Please ensure that you obtain the keys for the village hall the day before your event, the keys open the double white doors on the side of the village hall building.

The hall does not come with any parking facilities, all parking is subject to available visitor bays which can be located on the map situated outside the estate managers office.

Yes, we would advise that parties are restricted to primary school aged children.

There are a number of pre-arranged and weekly classes already available at the village hall, please contact the estate manager john.shaw@rmg.london for details of availability

The hall offers a number of classes from toddler stay and play sessions to Yoga, please make enquiries of John Shaw in the Estate Office or email john.shaw@rmg.london or check the noticeboard for more information.

The HL Gym is available to Private home owners and tenants renting privately for all properties from Phase 3 onwards. ​ For residents living in Phases 1 and 2, the private owner/tenant must 'opt in' and pay the appropriate RMG service charge to be able to use the Gym. ​ All eligible Gym users must complete an Induction for health and safety purposes as the Gym is unmanned. ​ Contact Educated Body to arrange your induction via their website. Please note there is a fee payable for this and you will need to complete a Waiver and confirm you understand the code of conduct for using the Gym. ​ Once your Induction is complete the Estate Manager will issue you with an access fob.

The Gym is unmanned and accessible via a Fob during the hours 0500-2200 every day.

These can be booked directly with Educated body by clicking on the link below. You will need to sign a disclaimer and provide proof of residency. Please note that residents in Southern Housing properties and those not opted in for Phases 1 and 2 will not be able to access the gym. https://www.educatedbody.com/holboroughlakes

Please contact John Shaw, Estate Manager at john.shaw@rmg.london. There is a small charge for lost fobs.

You will need to take it to the Estate Managers office and ask for it to be re-set

Please let John Shaw the Estate Manager know as soon as possible john.shaw@rmg.london

The Village Hall is cleaned regularly, but if the cleaning falls short of the expected standard, please let John Shaw the Estate manager know and he will be able to contact the cleaning company. john.shaw@rmg.london

Absolutely! The WIFI Code can be found on the wall of the Gym, where the property pods are located. For security reasons, we cannot provide this on our website.

Yes, the equipment is on a regular servicing contract, where possible all machines are kept in excellent working condition, however, occasionally, it is necessary to either decommission or tape off a machine if a repair is pending as it could pose a risk to health and safety. We ask you to be patient whilst those repairs are carried out as parts may need to be ordered.

The Estate Manager John Shaw: Email: john.shaw@rmg.london James Sturgeon - Head of New Business & Developments: Email: james.strugeon@rmg.london Melanie Johnson - Senior Property Manager: Email: melanie.johnson@rmg.london RMG Office: Office Tel: 0207 598 1600 Customer Services - customerservice@rmguk.com ​Residential Management Group London Dean Bradley House 2nd Floor 52 Horseferry Road Westminster SW1P 2AF www.rmg.london

RMG have an our of hours emergency contact number. Tel: 0345 002 4444

We have a dedicated page for RMG on our website. Please feel, free to review this for more details information

Your RMG Living Account will have your service charge statements and much more detailed there. Please feel free to click the link to the webpage to sign in or create an account if you haven't done so already: Login (rmgliving.co.uk)

John Shaw is the Estate Manager and can be contacted during normal business hours during the week via email at john.shaw@rmg.london and via mobile on 07885 969554. The Estate Office contact number is 01634 249853.

The Lake is owned by Berkeley Homes Ltd. and fishing is not allowed at any time.

Swimming is only permitted with authorisation. NEMES Diving Academy lease the Lake and allow access for swimming subject a daily charge and completion of an Induction. Please contact NEMES directly for further information. Nemes Diving and Water Sports Academy Ltd. Holborough Lakes Snodland Kent ME6 5GN Phone: 0750 762 4911 E-mail: Info@NDA-SCUBA.com Website: www.NDA-SCUBA.com

In the first instance, you should contact the RSCPA The Largest Animal Welfare Charity in the UK | RSPCA - RSPCA - rspca.org.uk for wildlife or RSPB Who should I call if I am concerned about a bird? (rspb.org.uk) if it is a bird. Alternatively, if the animal can be reached, then the local RSPCA centre or private vet.

NEMES Diving and Water Sports Academy are a fully recognised PADI 5 Star Dive Centre based at Holborough Lakes. The Lake is set over an eight-acre, 11m deep former chalk quary. Visit the NEMES website for more information and opening hours . Nemes Diving and Water Sports Academy Ltd. Holborough Lakes Snodland Kent ME6 5GN Phone: 0750 762 4911 E-mail: Info@NDA-SCUBA.com Website: www.NDA-SCUBA.com

No. Nemes Diving Academy are an independent company who lease the lake for the sole purpose of conducting Diving and Watersports activities.

General household waste that cannot be recycled

Recyclable plastic, clean aluminium/cans and glass – please check packaging first!

Garden waste, please note that this is an additional service that you book with TMBC for anannual fee.

Paper and card, boxes should be flattened and stacked neatly.

This is a container for food waste, this is collected weekly on a Tuesday

The general household waste collection is fortnightly, as is the recycling and they rotate week to week, you can find out more information using the link below, you need to put your post code in and it will tell you which bin collection is due. What are my next waste collection dates? – Tonbridge and Malling Borough Council (tmbc.gov.uk)

You can report this directly to TMBC using the form on this web page: Report a missed bin collection – Tonbridge and Malling Borough Council (tmbc.gov.uk)

You can reach them on this telephone number: 01732 876 147 or email them at waste.services@tmbc.gov.uk

The nearest recycling centre is presently in Allington, near Maidstone, it’s about 10 minutes in a car and is free to use, you do need to book a slot however. They take most things, but please check the website before you book to ensure you meet their guidelines. Allington Household Waste Recycling Centre - Kent County Council The address is: Laverstoke Road, Allington, Kent, ME16 0LE What3words location: ///foreheads.supposing.bombshell Opening Hours: Monday to Saturday 8am to 4.30pm Sunday & Bank Holidays: 9am to 4pm

Damaged, broken or missing bins should be reported to the Council directly, the Estate Manager cannot do this on your behalf. The link below will take you directly to the reporting page, or you can contact the waste management team on the email or telephone number below; Request new bins and repairs – Tonbridge and Malling Borough Council (tmbc.gov.uk)

This is an Estate Service that we pay for in our service charges, the service is provided by TMBC and the bins are collected by TMBC on a weekly basis, if you see a bin overflowing, please contact the estate manager John.shaw@rmg.london and he will report it to TMBC